Boutique Policies:​​

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Welcome to Luminous by Lucia, where we bring you contemporary, edgy, and feminine pieces designed to make you feel confident and beautiful. Please carefully read our online boutique policies to ensure a smooth shopping experience.

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Shipping Policy

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Free U.S. Shipping Over $100
We’re happy to offer free shipping on all U.S. orders over $100. We currently ship within the United States only. At this time, we are unable to ship internationally.

 

Order Processing Timeline
We package and ship orders daily, with pickups going out every afternoon.

• Orders placed before 2:00 PM EST typically ship the same business day.

• Orders placed after 2:00 PM EST ship the next business day.

 

Weekend Pickup Schedule
Please note that couriers do not pick up on Sundays or Mondays.

• Orders placed after 2:00 PM on Saturday will ship the following Tuesday.

 

Once your order ships, you’ll receive a confirmation email with tracking info.

 

Returns + Store Credit Policy

We’re a small, local boutique, and we truly appreciate your understanding of how we operate. Our inventory is curated in limited quantities and rotates quickly — most pieces sell through within about 14 days.

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Return Window

• Returns are accepted within 14 days of purchase.

• Returns are eligible for store credit only.

• After 14 days, we are unable to accept returns.

 

Final Sale Items
All sale items are final sale and cannot be returned or exchanged.

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Return Condition Requirements
To be eligible for return, items must be in perfect, unworn condition with original tags attached. We cannot accept returns with:

• Makeup or deodorant marks

• Perfume or smoke scent

• Pet hair

• Stains, damage, or signs of wear of any kind

 

How to Return
Returns can be made:

1. In-store, or

2. By mail (customer is responsible for return shipping costs)

 

All approved returns will be issued as store credit, usable online or in-store, and never expires.

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Start a Return or Exchange
Email us at lucia@luminousbylucia.com with your order number, and we’ll guide you through next steps.